At Bright Link Hair Fixing, we want every customer to clearly understand our return, replacement, and refund process before purchasing a hair patch, hair wig, or related product.
Hair replacement products are personal-use items and may be selected, customized, cut, styled, or fitted according to an individual customer’s requirements. For this reason, our return and refund policy differs from that of ordinary retail products.
Please read the following policy carefully before placing your order or proceeding with a hair fixing service.
Can a Hair Patch or Hair Wig Be Returned?
For hygiene and personalization reasons, a hair patch or wig generally cannot be returned once it has been worn, used, cut, styled, washed, coloured, altered, or fixed.
A return request may be considered when:
- You receive a product different from the one you ordered.
- The product arrives damaged.
- There is a clear manufacturing defect.
- An incorrect product has been supplied by our team.
The product should remain unused and in its original condition for a return or replacement request to be reviewed.
Non-Returnable Products
A hair patch or wig will normally not be eligible for return if:
- It has already been worn or tried in a way that affects its original condition.
- The base, lace, hair, clips, or other parts have been altered.
- The hair has been cut, trimmed, coloured, washed, or chemically treated.
- Tape, glue, adhesive, or other fixing material has been applied.
- The product has been customized according to the customer's requirements.
- The product is damaged because of improper use, maintenance, washing, heat styling, or storage.
- The customer changes their mind after the product has been customized or used.
We recommend checking the base type, size, hair colour, density, texture, and other product details carefully before use or installation.
Damaged, Defective or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact Bright Link Hair Fixing as soon as possible after receiving your order.
Please share:
- Your order details
- Clear photographs of the product
- A short video, where necessary, showing the issue
- A brief description of the problem
Our team will inspect the information provided and determine whether the product qualifies for replacement, return, or another appropriate resolution.
Please do not cut, wash, wear, style, or modify the product while your request is being reviewed.
Hair Patch & Wig Colour, Density and Appearance
Human hair products can have slight variations in colour, texture, density, or appearance. Lighting conditions, screen settings, styling, and natural characteristics of human hair may also make a product appear slightly different from photographs.
Minor natural variations are therefore not automatically considered manufacturing defects.
If you are unsure about the correct product, we recommend speaking with our team before ordering.
Customized Hair Systems
Customized or specially prepared hair systems are made according to individual requirements.
Once customization has started, these products may not be eligible for cancellation, return, or refund unless our team confirms a genuine manufacturing defect or an error from our side.
Customization may include changes to:
- Size
- Base
- Hair density
- Hair colour
- Hair length
- Cutting or styling
- Hairline
- Fitting or attachment requirements
Customers should therefore confirm their requirements carefully before customization begins.
Hair Fixing & Salon Services
Hair fixing, cutting, styling, maintenance, cleaning, colouring, and other professional services involve time, products, and personalized work.
Once a service has been completed, the service charge is generally non-refundable.
However, if you experience a genuine issue with a service provided by us, please contact the branch where the service was performed. Our team will review the concern and, where appropriate, suggest a suitable solution.
Refund Process
If a return is inspected and approved for a refund, the refund will be processed using an appropriate payment method.
The time required for the amount to reflect may depend on the bank, payment provider, or original payment method.
Approval of a return request does not automatically mean that a refund has been approved. The product must first meet the applicable return conditions.
Replacement
Where appropriate, we may offer a replacement instead of a refund, particularly when:
- An incorrect product was delivered.
- The product was damaged during delivery.
- A verified manufacturing defect is found.
Replacement approval is subject to inspection and product availability.
Order Cancellation
If you want to cancel an order, please contact us as soon as possible.
An order may not be cancelled once it has been dispatched, customized, cut, styled, or otherwise prepared specifically for you.
If the order has not yet entered these stages, our team will review whether cancellation is possible.
Return Shipping
If a return is approved because we supplied an incorrect or verified defective product, our team will explain the applicable return procedure.
Products should not be sent back without first contacting us and receiving confirmation from the Bright Link Hair Fixing team.
Unauthorized returns may not be accepted.
How to Avoid Return Issues
Choosing the right hair system is important because hair patches and wigs differ in base material, size, density, hairline, attachment method, and maintenance requirements.
Before purchasing, we recommend discussing your requirements with our team, especially if you are buying a hair patch for the first time.
This helps us recommend a more suitable option and reduces the possibility of ordering the wrong product.
Contact Bright Link Hair Fixing
If you have questions about a return, replacement, refund, or product before placing an order, please contact us.
Email: info@brightlinkhairfixing.com
When contacting us about an existing order, please include your order details and relevant photographs or videos so that our team can review your request efficiently.
Our Approach
At Bright Link Hair Fixing, our goal is not simply to sell a hair patch or wig. We want customers to understand what they are purchasing, how the product should be used, and what support is available if a genuine problem occurs.
Clear communication before purchase is often the best way to prevent problems later, so customers are always encouraged to ask questions before selecting or customizing a hair replacement system.