Last Updated: August 2026
At Bright Link Hair Fixing, we understand that when you order a hair patch, hair wig, hair system, or related product online, you want it to reach you safely and on time.
This Shipping Policy explains how we process, pack, dispatch, and deliver orders placed through our website.
Where Do We Deliver?
Bright Link Hair Fixing provides shipping to serviceable locations across India.
Delivery availability may depend on your PIN code, courier coverage, and the type of product ordered.
If your location is not serviceable by our regular courier partner, our team may contact you to discuss available options.
Order Processing
After an order is successfully placed and payment is confirmed, our team reviews the order details before dispatch.
For hair patches and wigs, we may also verify important details such as:
- Product selected
- Size
- Hair colour
- Hair density or specifications, where applicable
- Delivery address
- Contact details
This helps reduce the chances of an incorrect product being dispatched.
Processing Time
Most ready-to-ship products are processed as quickly as reasonably possible after order confirmation.
Some hair systems may require additional processing time if they involve specific sizes, colours, customisation, or other requirements.
If additional time is required for your order, our team may inform you before dispatch.
Estimated Delivery Time
Delivery time depends on the customer's location, courier availability, product availability, and other logistical factors.
Orders to major cities may generally arrive faster than orders to remote or less serviceable locations.
Any delivery timeframe communicated by us should be treated as an estimated timeframe rather than a guaranteed delivery date, unless specifically confirmed otherwise.
Shipping Charges
Shipping charges, if applicable, may depend on:
- Delivery location
- Product type
- Order value
- Package size or weight
- Courier service
Any applicable shipping charges will normally be displayed or communicated before the order is completed.
Free shipping is available on orders above ₹5,000. Promotional offers may occasionally also include free shipping on selected products or locations.
Order Tracking
Once your order has been dispatched, tracking information may be shared through the contact details provided while placing the order, where tracking is available from the courier partner.
Tracking updates are controlled by the courier company and may sometimes take time to appear after dispatch.
Correct Shipping Information
Customers are responsible for providing complete and accurate shipping information.
Please check your:
- Full name
- Mobile number
- House/flat number
- Street or locality
- City
- State
- PIN code
before submitting your order.
Bright Link Hair Fixing cannot guarantee timely delivery if incorrect or incomplete information is provided.
Address Changes After Placing an Order
If you need to change your delivery address, please contact us as soon as possible.
We will try to update the address if the order has not yet been dispatched.
Once an order has been handed over to the courier company, changing the delivery address may not always be possible.
Delivery Delays
Although we make reasonable efforts to dispatch orders promptly, certain circumstances may cause delays.
These may include:
- Courier delays
- Weather conditions
- Public holidays
- Natural events
- Transportation disruptions
- Remote delivery locations
- Incorrect customer information
- High order volumes
- Operational issues outside our reasonable control
If you believe your order is significantly delayed, please contact our team so we can help check its status.
Damaged Package at Delivery
We recommend checking the outer packaging when receiving your order.
If the package appears seriously damaged, opened, tampered with, or otherwise unusual, please take clear photographs or a video before opening it.
If there is an issue with the product inside the package, contact Bright Link Hair Fixing as soon as possible and provide the relevant order details and supporting photographs or video.
Any return, replacement, or refund request will be handled according to our Return & Refund Policy.
Wrong Product Received
We take care while checking orders before dispatch. However, if you receive a product different from the product you ordered, please contact our customer support team promptly.
Keep the product, original packaging, tags, and other included items in their original condition while the issue is being reviewed.
After verification, our team will guide you regarding the appropriate resolution in accordance with the applicable policy.
Hair Patch & Wig Orders
Hair patches and wigs require more careful product selection than many standard products.
Before ordering, customers should carefully check relevant details such as:
- Hair patch size
- Base type
- Hair colour
- Hair length
- Hair texture
- Density, where applicable
- Product specifications
If you are unsure which hair patch or wig is suitable for you, we recommend contacting our team before placing the order.
Our team can help you understand the available options, although the final product selection remains the customer's decision.
Customised Products
Hair patches, wigs, or hair systems that are specially customised, cut, coloured, styled, altered, or prepared according to a customer's specific requirements may have different processing and return conditions.
Customers should confirm all customisation details carefully before approving such an order.
Please refer to our Return & Refund Policy for applicable return or refund conditions.
Failed Delivery
A delivery may fail if:
- The customer is unavailable
- The phone number is incorrect or unreachable
- The delivery address is incomplete
- The customer refuses the package
- The courier cannot access the delivery location
If a package is returned to us after an unsuccessful delivery attempt, additional shipping charges may apply for re-dispatch where permitted and applicable.
Order Cancellation Before Dispatch
If you wish to cancel an order, please contact us as soon as possible.
Cancellation may be possible if the order has not yet been processed, customised, or dispatched.
Once an order has been dispatched or customised, cancellation may not always be possible.
Applicable cancellation and refund conditions will be governed by our Return & Refund Policy.
Shipping Policy & Returns
Shipping and returns are separate processes.
Receiving a product does not automatically make it eligible for return or refund.
For information regarding eligibility, damaged products, incorrect products, exchanges, cancellations, and refunds, please read our Return & Refund Policy.
Contact Bright Link Hair Fixing
If you have questions about your order, delivery, tracking, hair patch, hair wig, or shipping status, please contact us.
Bright Link Hair Fixing
Email: info@brightlinkhairfixing.com
Noida: +91 83929 98522
Faridabad: +91 96256 11966
When contacting us regarding an existing order, please keep your order number and registered mobile number available so our team can assist you more efficiently.
We aim to make the online ordering experience for hair patches, hair wigs, and related products as clear, secure, and convenient as possible.